Section 01
7-Day Return Window
Return requests must be submitted within 7 calendar days from the date your order is delivered. Requests submitted after this period may not be accepted.
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7-Day Return WindowRefund & Returns
Refund & Returns
Policy
At StopnCart, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 7 calendar days from the date of delivery, subject to this policy.
7 Days
From delivery date to request
48 Hours
Refund initiated after QC pass
Original Pay
Refund returned to same method
Need Help?
Support every step of the way
Section 02
Return Eligibility
The product must be unused, unworn, unwashed, and in its original condition.
Original packaging, labels, manuals, accessories, and included items should be returned where applicable.
The product must not show damage caused by misuse, improper handling, alteration, or normal wear and tear.
A valid order number and reason for return may be required.
Section 03
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact StopnCart as soon as possible with your order number and clear photographs or video showing the issue. We will review the case and, where applicable, arrange an appropriate resolution.
Quick tip — keep ALL packaging material and tags if something arrives damaged. Photographs of the outer box help us process claims faster with our shipping partners.
Section 04
Return Process
- 1
Contact customer support within the 7-day return period.
- 2
Provide your order number and reason for return.
- 3
Follow the return instructions provided by our support team.
- 4
Use the approved return method where a return shipment is required.
- 5
Returned items may be inspected before a refund or other resolution is approved.
Section 05
Refunds
Once an approved return has been received and inspected, StopnCart will notify you of the refund decision. Approved refunds will be processed to the original payment method where possible. The time for funds to appear may depend on the payment provider or financial institution.
Received
Parcel arrives at StopnCart warehouse
QC Passed
Item matches return eligibility
Refunded
Original payment method — varies by bank
Section 06
Non-Returnable Items
Certain products may not be eligible for return because of hygiene, safety, personalization, digital-content, consumable, or other product-specific restrictions. Where applicable, the product listing or checkout information will identify these restrictions.
Opened undergarments / swimwear
Pierced / worn earrings / jewelry
Skincare / cosmetics (opened)
Custom printed / engraved items
Consumable / perishable goods
FAQs — quick answers
Return Questions? Answered.
Can't find what you're looking for? Contact StopnCart support — a real human will reply on the same business day.
How long is the return window?
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You have 7 calendar days from the date your order is delivered to submit a return request. Requests submitted after this period may not be accepted.
What products cannot be returned?
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Certain products may not be eligible for return because of hygiene, safety, personalization, digital-content, consumable, or other product-specific restrictions. Where applicable, the product listing or checkout information will identify these restrictions.
I received a damaged or incorrect product — what do I do?
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Contact StopnCart as soon as possible with your order number and clear photographs or video showing the issue. We will review the case and, where applicable, arrange an appropriate resolution.
When will I receive my refund?
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Once an approved return has been received and inspected, StopnCart will notify you of the refund decision. Approved refunds will be processed to the original payment method where possible. The time for funds to appear may depend on the payment provider or financial institution.
What if my order was cancelled before shipment?
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For cancellations before shipment, please refer to the 3-Day Order Cancellation Policy. Orders can be cancelled within 3 calendar days from the date of order placement if not yet shipped.
Not yet shipped? Cancel instead.
Order placed less than 3 days ago? You can cancel before shipment — no return needed.
3-Day Cancellation PolicyReady to start a return?
Open contact form → share order # + reason → StopnCart team responds within 24 hours.
Contact Support Team